Privacy Policy
Last Updated: 15 September 2026
The services offered under the AutoFlexUK brand through www.autoflexuk.com are operated by AKDOS LTD.
We take the privacy of our users' and customers' personal data seriously. This Privacy Policy explains what personal data we may collect when you visit our website, purchase a product, contact us, or otherwise use our services, why we collect it, how we use it, and how it is protected β in accordance with the UK GDPR and the Data Protection Act 2018.
Data Controller: AKDOS LTD Brand: AutoFlexUK Website: www.autoflexuk.com Email: info@autoflexuk.com Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
1. Personal Data We May Collect
Certain personal information may be collected when you place an order through our store, fill in a contact form, subscribe to our emails, or contact our customer service team.
This information may include: full name, phone number, email address, billing and delivery address, order details, limited information relating to payment transactions, IP address, device and browser information, and website usage data.
Full bank or card details used at checkout are not stored directly by our store. Card payments may be processed through the secure infrastructure of the payment service provider we use.
2. Why We Use Your Personal Data
We may use the personal data we collect to: take and process your orders, deliver products to you, manage payments and refunds, provide customer support, send you information about your orders, prevent fraud and misuse, improve the performance of our website, and comply with our legal obligations.
Our legal bases for processing this data include: performance of a contract with you (e.g. processing and delivering your order), compliance with a legal obligation (e.g. tax and accounting records), and our legitimate interests (e.g. preventing fraud, improving our site), balanced against your rights.
Where you give us the necessary consent, we may also use your personal data to send you marketing communications about promotions, discounts, new products, and other AutoFlexUK updates.
If you no longer wish to receive marketing emails, you can use the unsubscribe link included in the message, or contact us at info@autoflexuk.com.
3. Protecting Your Personal Data
AKDOS LTD takes reasonable technical and organisational security measures to protect the confidentiality of users' personal data and to reduce the risk of unauthorised access, use, disclosure, alteration, or loss.
Personal data is retained only for as long as necessary to provide our services and for the period required under applicable law.
Personal data submitted to our store electronically is not unlawfully disclosed to third parties for purposes other than those set out in this Privacy Policy.
4. Payment & Card Security
The security of our customers' payment information matters to us.
Online payments may be processed through the secure systems of the payment service provider we use and relevant financial institutions. Your full credit or debit card details are not stored directly by AutoFlexUK.
The security methods and data processing carried out during payment may also be subject to the payment provider's own security and privacy policies.
We strongly advise customers not to share sensitive payment information β such as card numbers, security codes, or online banking passwords β with us via email, contact forms, or other messaging channels.
5. IP Addresses & Technical Data
We may record users' IP addresses and certain technical information to help identify system issues, maintain security, prevent misuse, and improve our website.
This data may also be used to produce general statistics about website usage and to improve the user experience.
6. Cookies
AutoFlexUK may use cookies and similar technologies, in accordance with the Privacy and Electronic Communications Regulations (PECR) and UK GDPR, to help our website function properly, remember your preferences, analyse site traffic, and β where appropriate and with your consent β measure the performance of our advertising and marketing activities.
Cookies are small data files sent to your browser by our website.
You can restrict or block the use of cookies through your browser settings. Please note that disabling certain cookies may mean some features of the website do not work correctly.
Where analytics or advertising services are used on the Site, the third parties providing these services may also use their own cookies or similar technologies. Where required by law, we will ask for your consent to non-essential cookies via a cookie banner before they are set.
7. Advertising & Marketing Technologies
AutoFlexUK may use services such as Meta and similar advertising/analytics providers to measure advertising performance, analyse how users interact with our website, and show more relevant adverts.
As part of these services, certain device, browser, cookie, and usage information may be processed by the relevant service providers.
Data processing carried out by third-party service providers is subject to those providers' own privacy policies.
8. Third-Party Service Providers
To operate our store and fulfil orders, certain personal data may be shared, only to the extent necessary, with payment providers, courier and logistics companies, e-commerce infrastructure providers, hosting services, analytics services, advertising services, customer service providers, and other technical service providers.
This sharing takes place only for purposes such as providing our services, carrying out transactions, meeting legal obligations, and maintaining the security of our store.
Where any of these providers are based outside the UK, we take steps to ensure your data is protected in line with UK data protection law, for example through the use of appropriate safeguards such as the UK's International Data Transfer Agreement or an adequacy decision, where applicable.
9. Third-Party Websites
www.autoflexuk.com may contain links to third-party websites.
AKDOS LTD is not responsible for the content, security practices, or privacy policies of third-party websites. We recommend that users review the privacy policies of any third-party sites they visit separately.
10. When We May Disclose Your Personal Data
User information may be shared with relevant authorities or organisations where required by applicable law, in response to a lawful request from a competent judicial or administrative authority, to fulfil a contract with the user, to prevent fraud or misuse, or where it is necessary to protect the rights and safety of users, AKDOS LTD, or third parties.
11. Email Security
When communicating with AutoFlexUK by email, please do not send card numbers, CVV/CVC codes, banking passwords, or similar sensitive financial information.
Please be aware that no method of communication over the internet is completely risk-free.
12. Your Rights
Under the UK GDPR, you have a number of rights in relation to your personal data. Depending on the circumstances, you may have the right to:
- Ask whether we are processing your personal data, and request a copy of it
- Ask us to correct inaccurate or incomplete data
- Ask us to delete your data in certain circumstances
- Ask us to restrict how we use your data
- Object to certain types of processing, including direct marketing
- Ask for your data to be provided to you, or transferred to another organisation, in a portable format
- Withdraw your consent at any time, where we rely on consent to process your data
Requests relating to these rights can be sent to info@autoflexuk.com.
Requests are assessed following identity verification and in accordance with applicable law. We will normally respond within one month.
Right to complain: If you have concerns about how we handle your personal data, we'd encourage you to contact us first so we can try to resolve it. You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk.
13. Changes to This Privacy Policy
AKDOS LTD may update this Privacy Policy to reflect legal requirements, changes to our store's services, or updates to our data processing activities.
The updated Privacy Policy takes effect from the date it is published on www.autoflexuk.com.
14. Contact Details
If you have any questions or requests relating to this Privacy Policy or the processing of your personal data, please contact us:
Company Name: AKDOS LTD Brand: AutoFlexUK Website: www.autoflexuk.com Email: info@autoflexuk.com Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ