Payment & Delivery Policy
Last Updated: 15 September 2026
This page explains the terms relating to payment, order processing, dispatch, and delivery of orders placed through www.autoflexuk.com.
Company Name: AKDOS LTD Brand: AutoFlexUK Website: www.autoflexuk.com Email: info@autoflexuk.com Registered Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
1. Payment
The payment methods available on AutoFlexUK are shown to you at checkout.
Where offered on the payment screen, you may pay using:
- Credit/Debit Card (online payment)
The order amount is collected through the infrastructure of the payment provider used to complete your order. Prices are shown and charged in GBP (Β£).
We do not directly store your full card details. Online payments are processed through our payment provider's secure infrastructure.
AutoFlexUK does not currently offer cash on delivery. All orders must be paid for online, by credit or debit card, at checkout.
2. Payment & Order Confirmation
If an online payment cannot be completed, you will be informed of this on the payment screen.
For successfully placed orders, an order confirmation may be sent to the email address you provided at checkout.
If there is missing or incorrect information in your order details, phone number, or delivery address, AutoFlexUK may contact you to verify this information.
To ensure your order is delivered correctly and on time, please make sure your delivery details are entered completely and accurately.
3. Order Processing & Dispatch
We work to prepare and dispatch orders as quickly as possible.
Orders are handed to the courier within 3 business days of order confirmation.
Saturdays, Sundays, UK public holidays, and days on which our courier does not operate may not count towards this business-day calculation.
Delays in processing may occur during high-demand periods, public holidays, exceptional circumstances, stock issues, or for logistical reasons.
If a significant delay occurs with your order, we will try to inform you using the contact details you provided at checkout, where possible.
4. Delivery
Orders placed through AutoFlexUK are delivered within the United Kingdom.
Orders are shipped via our appointed or partnered courier to the delivery address you provide at checkout.
The courier used may vary depending on delivery area, operational conditions, demand, and other logistical factors.
Estimated delivery time: 5β10 business days from dispatch. This may vary depending on your delivery address, region, and courier workload.
Delays caused by the courier, weather conditions, public holidays, exceptional circumstances, or other reasons outside AutoFlexUK's reasonable control may occur.
5. Free Shipping
Unless otherwise stated on the site, free shipping may be offered on eligible orders as part of a promotion.
The scope of any free shipping offer, and any minimum order value where applicable, will be shown to you before you complete your purchase.
6. Delivery Address
It is your responsibility to enter your delivery address correctly and completely when placing an order.
To ensure smooth delivery, please make sure the following information is accurate:
- Full name
- Full address
- City and postcode
- Active phone number
If a delivery issue arises due to incorrect or incomplete address details, we may attempt to contact you to resolve it.
AutoFlexUK cannot be held responsible for delivery delays or failures resulting from incorrect or incomplete delivery information provided by the customer.
7. Cancellation, Returns & Refunds
Your right to cancel: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer in the UK, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
To cancel, please contact us at info@autoflexuk.com with your order number before the cancellation period ends.
Once we receive the returned item (or evidence that you've sent it back), we will process your refund within 14 days, in line with your statutory rights. Refunds are made to the original payment method used for the order.
Where a refund is approved following a cancellation or return, please note that once we've issued the refund, the time it takes to appear in your bank or card account depends on your bank or payment provider's own processing times, which is outside our direct control.
Full details on returns, exchanges, and your cancellation rights are set out in our separate Returns & Refunds Policy.
This section is intended as a summary. Your full statutory rights under UK consumer law are not affected by anything on this page, and nothing here limits those rights.
8. Damaged Parcels & Product Inspection
We recommend checking your parcel when you receive it.
If you notice any of the following on the package:
- Crushing
- Tearing
- Signs of having been opened
- Water damage
- Signs of breakage
- Visible physical damage
please inspect the item in front of the courier if possible.
If you believe the product or packaging was damaged in transit, you can ask the courier to prepare a damage report.
If you receive a damaged item, please contact us as soon as possible at:
Where possible, please include:
- Order number
- Full name
- A short description of the issue
- Photos of the damaged product
- Photos of the parcel/packaging
- Damage report, if one was prepared
Once we review your request, we will offer a replacement, exchange, or refund in line with the applicable terms and your rights under the Consumer Rights Act 2015.
Not having a courier-witnessed damage report does not automatically remove your statutory rights as a consumer.
9. Undelivered Orders
Orders that cannot be delivered β for example, because you were not present at the delivery address, the address details were incorrect or incomplete, your phone number was wrong, or the courier could not reach you β may be held at a depot or returned to us by the courier.
In this case, AutoFlexUK will try to contact you to let you know the status of your order.
Where re-dispatch is required due to a reason on the customer's side, an additional shipping charge may apply. We will not re-send an order with an additional charge without first informing you.
10. Payment Tracking
If the payment system cannot complete a transaction for any reason, you will be informed of this during checkout.
Once your order is complete, an automatic notification containing your order details may be sent to the email address you provided.
For the security and verification of payments, additional security checks may be carried out by our payment provider or relevant financial institutions where necessary.
11. Force Majeure & Exceptional Circumstances
Delays in preparing or delivering orders may occur due to natural disasters, adverse weather, war, epidemics, strikes, transport or logistics issues, internet or infrastructure failures, decisions by public authorities, or similar circumstances reasonably outside the control of either party.
In such cases, we will try to keep customers informed where possible.
12. Contact Us
If you have any questions or requests regarding payment, orders, shipping, or delivery, please get in touch:
Company Name: AKDOS LTD Brand: AutoFlexUK Website: www.autoflexuk.com Email: info@autoflexuk.com Registered Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ